FAQs
General FAQs
Q1. Do I need to be at home during the cleaning?
No, you don't have to be there. Many clients prefer to leave a key with us. Our team is fully insured and trustworthy.
Q2. Are your cleaning products eco-friendly?
Yes! We use non-toxic, environmentally friendly products that are safe for children, pets, and allergy sufferers.
Q3. How do I book a service?
Simply fill out the contact form, call us, or email us. We'll arrange a suitable time that fits your schedule.
Q4. Can I request a same-day service?
We’ll do our best to accommodate same-day bookings, depending on team availability in your area.
Q5. What areas do you cover?
We serve across Greater Manchester and the surrounding areas. Reach out to check for specific locations.
End of Tenancy Cleaning – FAQs
Q1. What’s included in an end-of-tenancy clean?
Everything from kitchen appliances, bathrooms, floors, and windows (inside) to skirting boards and more.
Q2. Do you offer a deposit-back guarantee?
Yes, our professional cleaning helps tenants meet landlord and agency standards to secure full deposit returns.
Q3. Can you clean carpets as part of this service?
Yes, carpet cleaning can be added at a discounted rate when booked with end-of-tenancy cleaning.
Q4. How long does it take?
Usually 3–6 hours, depending on the property size and condition.
Q5. Can you collect keys from my letting agent?
Yes, we’re happy to collect and return keys for added convenience.
Carpet & Upholstery – FAQs
Q1. Do you use steam or dry cleaning methods?
We offer both, depending on the material and fabric type. Our technicians will choose the best method.
Q2. How long will it take for my carpet to dry?
Drying takes around 2–4 hours, but we’ll speed things up with air movers when possible.
Q3. Can you remove tough stains like wine or pet accidents?
Yes, we use high-grade solutions to treat stubborn stains. While most are removable, results may vary slightly.
Q4. Is it safe for babies and pets?
Absolutely! All products used are child and pet-friendly.
Q5. How often should I get carpets professionally cleaned?
We recommend at least once a year for general households, more often if you have pets or allergies.
After Builders Cleaning – FAQs
Q1. What does an after-builders clean include?
We remove dust, debris, paint splashes, grout residue, and clean all surfaces, windows, and floors.
Q2. Do you bring your own tools and materials?
Yes, our team arrives fully equipped with industrial-grade tools and cleaning supplies.
Q3. Can you clean post-renovation apartments or offices?
Yes, we serve both residential and commercial post-construction cleaning needs.
Q4. How soon after building work can I book the service?
Ideally, once all major work is finished. We recommend 24–48 hours after to allow the dust to settle.
Q5. Is this a fixed price or hourly?
We usually provide fixed quotes based on property size and scope of work for full transparency.
One-off Deep Cleans – FAQs
Q1. How is a deep clean different from a regular clean?
Deep cleaning covers areas not usually cleaned regularly—like under furniture, limescale removal, and inside appliances.
Q2. How long does a deep clean take?
It depends on the size and condition of the property. Typically, 3 to 8 hours.
Q3. Do I need to provide anything?
No, we bring all the cleaning equipment and supplies needed for the job.
Q4. Can I book it for just a specific area, like the kitchen?
Yes, you can customise the service to focus on any specific area or book a full-property clean.
Q5. How often should I book a deep clean?
Many clients book quarterly, but it depends on your needs. It’s great for spring or pre-event preparation.
Oven Cleaning – FAQs
Q1. What’s included in oven cleaning?
We dismantle racks, trays, doors, and panels, soak them, and scrub every part of the oven—inside and out.
Q2. Is it safe to use the oven right after cleaning?
Yes! Once we finish and wipe everything down, your oven is safe to use immediately.
Q3. Do you clean hobs, extractors, and microwaves too?
Yes, you can add these to your oven cleaning or book them separately.
Q4. How long does it take?
Typically 1–2 hours, depending on the oven’s size and condition.
Q5. Will you clean up any mess afterward?
Absolutely. We always leave your kitchen cleaner than we found it.
Antiviral Sanitisation – FAQs
Q1. What kind of disinfectants do you use?
We use EN 14476-certified antiviral solutions, proven to kill 99.9% of viruses and bacteria.
Q2. Is this safe for homes with children or pets?
Yes, we use non-toxic, hospital-grade disinfectants that are safe once dry.
Q3. Can this be done as part of another service?
Definitely, antiviral sanitisation can be added to any cleaning service for extra protection.
Q4. Do you offer one-time or routine visits?
Both. You can schedule one-time sanitisation or set up regular visits based on your preferences.
Q5. Is this effective against COVID-19?
Yes, our treatments follow government-approved methods effective against coronaviruses and other pathogens.